Returns and defects

Report problems within 12 hours
Tell us about anything wrong with your order within 12 hours of delivery or pickup. Call us at 416-516-9000 or visit the store.

What we cover
We only accept returns for manufacturing defects, for example a device that doesn’t fire, leaks out of the box or won’t charge.

We can’t accept returns for flavour preference, or for products that have been misused or damaged after delivery.

Proof we need
We’ll ask for a full video and photos of the product and the problem. Please keep the product and its packaging, and work with us while we look into it.

What happens next
Once we confirm a manufacturing defect, we’ll work with you on a replacement or refund.